At Hitech Hub, we strive to provide high-quality refurbished computers and exceptional customer service. If you’re not completely satisfied with your purchase, we have clear policies in place for returns, exchanges, and refunds.
Return Policy
We offer a 30-day return policy for items purchased from Hitech Hub. If you’re not satisfied with your purchase, you can return it within 30 days from the date of receipt, provided it meets the conditions outlined below.
- Change of Mind: If you decide you no longer want the product, you can return it. However, you will be responsible for the return postage, and the original shipping cost will be deducted from your refund.
- Faulty or Damaged Products: If your product is defective, has a major issue, or differs significantly from its description, you are entitled to a refund, replacement, or compensation. If the issue is minor, we will repair or replace the product.
Please ensure that the product is returned in its original packaging. If damaged during transit due to improper packaging, you will be responsible for the additional costs.
Exchange Policy
If you wish to exchange a product, please contact us within 30 days from the shipping date for a Return Authorization.
- Change of Mind: For exchanges due to a change of mind, return shipping costs and any additional shipping for the new item will not be covered by Hitech Hub.
Refund Policy
To initiate a refund, please contact our customer service team at [email protected]. You will need to provide proof of purchase and detailed information about the issue with the product.
- Faulty Products: We reserve the right to have the product assessed by our technicians to determine if it’s defective or needs troubleshooting.
- Returned Items: Please ensure that all original accessories (such as chargers, cables, and other items that came with the product) are included with the return.
- Business Use: Refunds may not apply if the product was used in a commercial or business setting without prior notification to us.
How to Request a Return, Exchange, or Refund
- Contact Us: Reach out to Hitech Hub customer support at [email protected] for the appropriate Return Authorization.
- Package Your Item: Ensure the product is securely packed to prevent damage during return shipping.
- Return Shipping: You will be responsible for return shipping costs unless the item is faulty or defective.
Contact Information
For any questions or to begin the return or exchange process, please contact us:
Hitech Hub
Melbourne, Victoria
Email: [email protected]
Website: hitechhub.com.au